OUR MISSION
At ERS, we pride ourselves on our customer service and quality workmanship that allows us to restore the lives and property of the families and businesses in our community from the damages of water, fire, and mold. We are able to execute this with our diverse team of certified industry specialists in Mold Remediation and Disaster Restoration.
OUR VISION
To be the first and last call for all Disaster Restoration needs for our Hampton Roads Community.
For our customers we understand getting the job done is very important, but just as important is knowing who you are working with. The culture at ERS is an inclusive family environment made up of our diverse team. Rest assured we pride ourselves on our core values as a company and we would love to share them with you.
- Teamwork: We firmly believe and know “team work makes the dream work”! We all come together to discuss each separate job and follow that frame work from the start to the end of your project. Our team strives to make it a seamless personable experience tailored to you.
- Responsiveness: We understand when you call us, time matters. Our number one priority is to restore your home or business back to its pre-loss condition. Additionally, we are available for emergency services 24/7 – 365 days a year if you experience a water damage disaster.
- Reliability: You can count on us to go above for our customers! From start to finish, we will get the job done. We coordinate directly with you. Additionally, if you utilize your insurance for a claim, you can rely on us to directly bill them.
- Expertise: Our technicians are IICRC Certified and have completed certification for Mold and Remediation through the National Association of Mold Professionals (NAMP). We believe learning and developing doesn’t stop there! Our technicians take Continuing Education courses to stay up to date on the latest Industry Standards.
- Communication: As a team it is important to us to have top tier communication with each other and our customers. At ERS we firmly believe in transparency.
- Quality: We follow Industry Standards and stand behind our work.
